Annex M Availability

[xdavid]

I've reviewed previous questions about Annex M but last one in forum was a year ago so just looking for an update on current situation.

Current contract:  BT Business Total Broadband - Advanced Support ADSL2 Next Gen

I checked the BT availability site and Annex M was shown as available on the existing broadband phone number.

Phoned up sales to get it allocated and was initially informed that I "couldn't get it". When I pointed out that it was showing on the availability page, the response changed to, "it won't make any difference anyway as you are on ADSL2". (Which confuses me as I thought BT's "ADSL2 Next Gen" was everyone else's "ADSL2+", therefore Annex M is an available option).

Can someone clarify whether this is an official BT line or did I get the wrong support operator? Thanks.

[markp · Accepted solution]

Hi xdavid,

I am afraid that BT Business Broadband, do not have/offer an Annex M product or service.  It could show as being availlable as BT Wholesale who supply broadband to BT Retail  ( home and business) can offer Annex M to a 3rd party broadband suppliers such as Talk Talk, Plusnet etc.

Regards

Markp

[xdavid]

Thanks for clarification, Mark.