Any users know how to get a response from BT to a complaint about broadband services?

[GalbraithMuir]

I have a serious problem with my broadband service and just cannot find a way to make contact with anyone about it. I have tried the following:

• Email through the web-site, using the form; response time reported to be three hours - nothing received for three weeks.
• Letter, with proof of posting, to 18 Newgate Street address, as suggested by a forum member. No reply for three weeks.
• Today, tried phone on 0845 600 70 20, currently quoting 20 - 30 minutes in the queue (which would cost £0.50 to £1,00 at least), so used the "Calll back within an hour" service. No one has called me back in two hours, so have left another message.

Can anyone tell me how I can register a complaint about service which is now having a serious impact on my business?

Many thanks

[Seraphsailor]

Hi,

what you need to do is google BT's Code of Practice and follow the processes therein re registering a complaint. [remainder of post removed by moderators]

Good luck!! 

[GalbraithMuir]

Many thanks for your prompt response. I'll get straight on to it now.

[Tracey]

Hi GallbraithMuir,

Have you managed to speak with a member of the complaints team?

Thanks

Tracey

BT Business Forum Moderator

[Tracey]

Hi GallbraithMuir,

As we have not heard back from you regarding your issue, we shall close this thread. 

Kind Regards

Tracey

BT Business Forum Moderator