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Any users know how to get a response from BT to a complaint about broadband services?

GalbraithMuir
Member

on ‎17-11-2010 12:42 PM

I have a serious problem with my broadband service and just cannot find a way to make contact with anyone about it. I have tried the following:

 

  • Email through the web-site, using the form; response time reported to be three hours - nothing received for three weeks.
  • Letter, with proof of posting, to 18 Newgate Street address, as suggested by a forum member. No reply for three weeks.
  • Today, tried phone on 0845 600 70 20, currently quoting 20 - 30 minutes in the queue (which would cost £0.50 to £1,00 at least), so used the "Calll back within an hour" service. No one has called me back in two hours, so have left another message.

 

Can anyone tell me how I can register a complaint about service which is now having a serious impact on my business?

 

Many thanks

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4 REPLIES 4

Seraphsailor
Grand Master

‎17-11-2010 01:48 PM - edited ‎19-11-2010 11:12 AM

Hi,

what you need to do is google BT's Code of Practice and follow the processes therein re registering a complaint. [remainder of post removed by moderators]

 

Good luck!! 

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GalbraithMuir
Member
In response to Seraphsailor

on ‎17-11-2010 02:02 PM

Many thanks for your prompt response. I'll get straight on to it now.

 

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Tracey
Guru
In response to GalbraithMuir

on ‎19-11-2010 10:17 AM

Hi GallbraithMuir,

Have you managed to speak with a member of the complaints team?

 

Thanks

Tracey

BT Business Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
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Tracey
Guru
In response to Tracey

on ‎22-11-2010 11:00 AM

Hi GallbraithMuir,

As we have not heard back from you regarding your issue, we shall close this thread. 

Kind Regards

 

Tracey

BT Business Forum Moderator




If you like a post please click on the star image on the left-hand side of the post.
If someone answers your question correctly please let other Forum members know by clicking on Accept as Solution on the right-hand side of the answer post. Please also consider replying to the post stating that your question has been answered successfully.
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