Has anyone else noticed just how bad the signup process is for BT Business ADSL and phoneline?
I ordered online Bundle3 with 15ukp unlimited phonecalls plus fixed IP etc; comes to 60ukp/month.
When I phoned to chase the order I was told it had disappeared into the ether and should re-order over the phone, which I did.
I then got two order Emails - apparently the online one had gone through, but took days instead of hours as it should have.
So I phoned to cancel that one, was told I'd have to cancel phoneline separately to ADSL, which I did.
I then discovered that my over-the-phone order had been screwed up - the sales guy had not put fixed IP down (despite his repeatedly mentioning it during the call and me checking twice with him about the total cost). Apparently nothing can be done about that until installation day in 2 weeks time, fat lot of use that is when I want to configure DNS to propagate in advance.
So now I'm worried that the rest of the order has been screwed up (order tracking page is not much help) or it will get to installation day and I'll find out somebody has cancelled both orders and I'll have no phone or ADSL or router delivered, but probably will have been charged twice anyway.
I've also noticed that despite paying twice the consumer price for business broadband, there's not even a support number that works on the weekend.
Does anyone have any hints'n'tips for getting things sorted at BT, or does everyone get this treatment?
