An appointed BT business representative came out to see me, and quoted for a new phone system. We currently have a Vodafone OneNet System, but because we are in portacabins, the phone quality is not good, hence changing to BT landlines.
I ordered installation of 4 lines, with a complete system, leased over 5years, and was told the lead time is 4-6 weeks. A series of missed engineer appointments, miscommunications, and incorrect orders, has lead to no system installed to date, despite constant chasing. I clearly expressed the urgency of this at the time of the order, and no one at BT seems to know what the other person is doing! I have literally spent hours trying to sort this out, and the last call i had, yesterday, i was advised that i have the wrong system, and the revised order was wrong, and that installation probably won't be until FEBRUARY
I don't know what to do! I have today sent an email to the rep and told him to cancel the order and pick the box up. I don't actually want to cancel it, but I don't know what else to do. My business is suffering because of this. I am in need of renewing my mobile contract, which ran out in september, but am unable to do so without having the landlines in place first. To my disgust, i have had bills from BT charging me for the rentals on a line and system i haven't even got yet!
