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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
  • 18037 Views
  • 0 replies
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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  • 2 kudos

Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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  • 1 replies
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 34048 Views
  • 1 replies
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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  • 8 replies
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
  • 16024 Views
  • 0 replies
  • 1 kudos

BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
  • 275524 Views
  • 62 replies
  • 3 kudos

Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Save money with our new calling plan

BT Business Call Essentials is a Call Plan that gives you 100 minutes of free calls to UK landlines on every line every month.   If that's not enough, you can also add;   The BT Business Call Essentials UK Unlimited call package which gives you unlim...

osullipm by Administrator
  • 11987 Views
  • 3 replies
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Static IP and LAN resources

Hi can someone help me, I have 5 static ip addresses of which I have assigned 1 to my home/work computer successfully. But I use various resources on my LAN mainly a NAS/media server which I use for backing up files and sharing of files with other de...

Resolved! Why has my original mailbox login changed after 365?

I have had a primary email account for 3 years (myname@btconnect.com) and I am now being told to login to Outlook 365 with a former alias (info@website). I can't set up the original account in Outlook on my PC or tablet unless I use the "info" addres...

UK_Al by Member
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  • 2 replies
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Exchange Server Setup

Hi I am trying to set up my small business an email server (Exchange 2013) the domain is not hosted by BT and uses MX settings. My current hosting supplier has set up all the DNS and MX records and everything looks correct. I have BT Infinity unlimit...

I've got my MAC code and I'm changing ISP because...

of this...   The packet loss on this server is absolutely attrocious. I'd expect better services in rural Poland. BT cannot do anything about it aparently for 10 days + another 7 days + 5 weeks for engineer visit. There is aparently nothing wrong wit...

Chaoss by Member
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  • 0 replies
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MySQL timeout

I am working on a simple application using JSP/Servlet and MySQL and I am using the Gefion connection pooling class available from http://webdevelopersjournal.com/columns/DBConnectionManager.java.  I keep getting timeouts with messages similar to thi...

500 servlet exception and Requested URL not found

I recently signed up with lunar pages and am very new to web development. I have a web app that I developed for a class and I wanted to put in on the internet. So I uploaded the WAR file into the webapps folder. I can successfully get to the starting...

orthohin by Grand Master
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Lost emails on btconnect ?? Help

Can anyone advise what to do please.This morning my Outlook Express Inbox had 5 new emails after reading and deleting (junk) the next email in my inbox is from Sept 2011 !!!!!!!! Last night all the other emails were there.I spoke to a BT man on an 08...

eshop not returning results on searches

We've recently noticed that doing searches on our eshop returns no results. Customers are finding it very difficult to shop. Is this fixable or is there a problem with ePages? Thanks

Samaung Galaxy S3 WiFi Connection Problems

I've just purchased the Galaxy S3 but cannot achieve a WiFi connection with my BT Business Hub (BT2700HGV). After entering the WEP code it trys to connect (stating excellent signal strength) but eventually stops, stating connection disabled. All othe...

Converting BT Infinity Business to Residential

I have tried 6 times today to speak to a person at BT.  I have been on hold for over an hour.  I would like to know how to switch my BT Business line to residential.  You would think that Bt would have a strategy to do that that is simple and can be ...