BT billing is appalling, no account centralisation, no co-ordinated account management. A client company of mine has just moved offices and taken on board 2 new geographic lines on ISDN2 configuration, BCM switch system on BT finance, 4 non geographic lines, Fax line and BT Broadband. Each service has a seperate 'account no' each one is billed seperately, and in order to pay by Direct Debit and avoid all the £9 charges it was necessary to call BT for each invoice and have a DDR set up against it seperately. Today BT Broadband was cut off, not because the bill had'nt been paid, BT admit it was'nt due yet, but because we might not pay it - an email screen notification was sent, no explanation to indicate that simple acknowledgement of the email would suffice to clear the matter, customer staff had no idea what to do, BT cut the Broadband off immediately. Billing admit the account not due, but this is standard procedure. A whole business shut down for nothing - Absolutely ludicrous.
