BT Business Broadband Voice - Call Diversion "immediate answer" issue

[igoodall]

I have just switched to using the VOIP service. On my "normal" BT line with Call Diversion, I could setup  a single "shortcut" button on my business phone that would cause Call Minder to answer all messages immediately - i.e. it dialled "*21*9157572#".

This is similar to calling into Call Minder (1571), selecting option 2, and then having an "option 3" available to select how many rings before answering.

I am now told that this is not available on VOIP. Instead I have to login to a "Phone Settings" URL ( https://www.bbv-youraccount.com/Login.jsp), which doesn't have the option to save phone number/password so have to type 21 keys every time, select "Receiving Calls",  select "Voicemail", then change number of seconds before Call Minder will answer.

So every time I leave my office and want my calls picked up immediately, I have to go through an awful browser/keying process. Not only that, when I get back I then have to reset back.

(p.s. if I key #21# I get the message that "Call Diversion is cancelled", but it wasn't).

It would be REALLY nice to know why VOIP does not provide a feature available on "normal" busienss lines.

[Tracey]

Hi igoodall,

If you set up the find me follow me rule to 'Order'  1,  Phone number 056XXX XXX XXX, Ring timeout  1 and apply.

You can then activate the Find me Follow me  using key code *371# and deactivating using key code #371# which you can setup using your memory keys on the phone associated with the Voip line.

Hope this is of help

Tracey

BT Forum Moderator

Message Edited by Tracey on 06-08-2009 03:09 PM

[martinhoods]

Thanks for information!!!
I was really searching this type of information in last few days.
This information will give me lot of help in near future.
Thanks a lot