BT Business Infinity

[Prospect]

We had this installed on 26th June in our office and have had very little or no internet since then. We have chased BT everyday, done speed tests everyday and had 5 Engineers out now. All our equipment in the office is OK and they have reported the findings back to BT. Allegedly, there is an issue with BT Wholesale or some card needs to be changed in the local exchange box. We have been told this is a priority for the last 11 days and still it hasn't been fixed and no-one seems to take ownership of the problem due all the diluted BT/Openreach/Wholesale departments and this is affecting our business no end. PLEASE PLEASE PLEASE can someone take ownership and get this sorted ASAP?

Our BT Wholesale speed test is showing:

Download speed- 1.20mbps

Upload speed- 0.00mbps

Ping latency- 0.00mpbs

If anyone can help to get this up and running URGENTLY it is much appreciated.

[Prospect]

I see that the URGENT responses on here are as quick as the URGENT responses and calls back from BT- NOT MUCH HELP AT ALL!

[markp]

Hi Prospect,

The purpose of this Forum is for BT Business customers to discuss with other customers how to get the most out of their BT Business products and services and, in doing so, to provide a searchable knowledge base of useful answers.

This forum is not an alternate way to contact the helpdeks, if you go to Contact us, this is where you can progress faults/issues with your products or services.

Regards

Markp

BT Business Forum Moderator

[Prospect]

Mark P- we are totally exhausted with this and contacted just about every BT dept/telephone number/staff member possible and they all have slopey shoulders and nobody is doing anything or taking ownership in getting this resolved. This is losing the business lots of money on a daily basis and we are just going round and round in circles and getting nowhere!

[Sev]

I was going to upgrade my business broadband to BT infinity, but after reading some of the messages on this forum about the business teams attitude I see that there is very little difference to their attitude to residential customers - apart from the price.

A most informative post.