I too am having this problem when trying to move site
I had a residential phone line and business broadband which I had scheduled to move last tuesday, so I scheduled to move house accordingly but after doing this was rung back and was told I couldnt move them both at the same time, I was told my phoneline would first need to be upgraded to business which would only take 48 hours!
So 24 hours later I find I've had my phone line and broadband completely cancelled and been billed for my remaining contract for the priviledge.
I've now signed up for a new business package and fibre broadband at the new address and within 24 hours I had my phoneline working, a new number and a text with a time and date for an engineer to visit my site to have fibre installed (A week after residential were going to have it all moved). fantastic I thought we have progress....
I've rung this morning to double check everything is GO (as I need to take time off to be at home for the engineer) and discovered this weird issue: The engineer is no longer comming to site to install fibre, theyre comming to install a 2nd line, move my already perfectly working telephone number to that line, then to enable standard ADSL2 on that line and then I suspect I'll be billed for the new line too.
Why would they do that when I've had no confirmation about it and not even ordered adsl2? The person I spoke to on the phone was also completely clueless as to whats going on, so I've been left with "wait untill tuesday and lets just see'll see what happens!" Are you kidding, how professional is that?!
Its costing me £60/day to commute back to the office which I wouldnt of moved away from quite so quickly if I'd of known this, I've had to take a day off for the second line which I dont need, have asked for or really want to be installed and now I'm having to take a 2nd day off to have fibre installed somwhen else down the line which no one knows about, how do I get any money back from this?
The person who has moved into my old property now has a working residential line and fibre package, I pay for the privledge of a better service and reliability from BT business so I can work away from the office and have been totally let down, even residential could of done it quicker, and to say it would of taken longer as I'd have to move them seperately would be stupid as I've ended up signing up for new packages anyway.
