Hi there, switched to BT business in June 2010 as we moved house and our old provider could not provide us with broadband at our new house. We were sent a BT2700HGV business hub with VoIP functionality which we need for our business phone line.
All works fine (VoIP), but we have a poor browsing experience, by which I mean websites loading very slowly or not at all, at seemingly random times. Even though downloading large files (games from Steam) is as should be, and speed testers show good download / upload speeds. These problems happen regardless of whether we are using 3 or 4 computers online at once, or whether we use just 1. Hardwired or wireless, seems to make no difference.
The only thing that does solve this problem is using my old wireless router, a Zoom X6. This router works perfectly regardless of how many machines are online at one time. The only problem is that it does not have VoIP functionality which we need for the business phone. If it did, we would simply ditch the 2700HGV and use the Zoom X6.
Either way, this leads me to believe it is a problem with the BT2700HGV.
This is what the Broadband status page looks like if anybody was interested.
Down Up
| Modem Type: | Built in modem - ADSL |
| DSL Line (Wire Pair): | Line 1 (inner pair) |
| Current DSL Connection: |
| |
| Rate: | 7488 kbs | 448 kbs |
| Max Rate: | 7488 kbs | 1072 kbs |
| Noise Margin: | 6.0 dB | 24.0 dB |
| Attenuation: | 27.1 dB | 14.5 dB |
| Output Power: | 19.8 dBm | 12.2 dBm |
|
| Protocol: | G.DMT Annex A |
| Channel: | Interleaved |
| DSLAM Vendor Information | Country: {46336} Vendor: {TSTC} Specific: {0 } |
| ATM PVC: | 0/38 |
|
| Rate Cap: | 7488 kbs |
| Attenuation @ 300kHz: | 27.1 dB |
| Uncanceled Echo: | -17.4 dB | Ok |
| VCXO Frequency Offset: | -0.3 ppm | Ok |
| Final Receive Gain: | 11.8 dB | Ok |
| Impulse Noise Comp. Tones: | 0 | Ok |
| Excessive Impulse Noise: | 0 | Ok
|
Bytes Packets Errors % Cells Errors %
| IP Traffic |
| Transmit: | 195994939 | 2636161 | 0 | 0 |
| Receive: | -1585469099 | 4894831 | 0 | 0 |
|
| ATM Traffic |
| Transmit: | 6603162 | 0 | 0 |
| Receive: | 149440013 | 0 | 0
|
Reset 24-hr int. 15-min int. Last Event
| | Since | Current | Current | Time Since |
| |
| ATM |
| Last Event |
| Cell Header Errors | 16 | 5 | 0 | 15:01:51 |
| Loss of cell Delineation | 4 | 0 | 0 | 1Day0:55:08 |
|
| DSL |
| Link Retrains: | 0 | 0 | 0 | 0:00:00 |
| DSL Training Errors: | 0 | 0 | 0 | 0:00:00 |
| Training Timeouts: | 0 | 0 | 0 | 0:00:00 |
| Loss of Framing Failures: | 0 | 0 | 0 | 0:00:00 |
| Loss of Signal Failures: | 0 | 0 | 0 | 0:00:00 |
| Loss of Power Failures: | 0 | 0 | 0 | 0:00:00 |
| Loss of Margin Failures: | 0 | 0 | 0 | 0:00:00 |
| **bleep**. Seconds w/Errors: | 9 | 4 | 0 | 2:56:58 |
| **bleep**. Sec. w/Severe Errors: | 0 | 0 | 0 | 0:00:00 |
| Corrected Blocks: | 251 | 119 | 0 | 0:16:32 |
| Uncorrectable Blocks: | 15 | 6 | 0 | 2:56:58 |
| DSL Unavailable Seconds: | 33 | 0 | 0 | 1Day22:02:30 |
If anyone can help, I would be most grateful. We've been experiencing this problem since we were using the 2700HGV and tried to ignore the problem, but it is getting rather annoying now.
Many thanks.
