BT Business Rubbish Service

[molar3012]

I had my business line transfered to my home from where i now work on 17th november. I am in the same area so kept the old telephone number.

My Broadband was supposed to go live on 17th november and since then i have no broadband and been pushed backwards and forwards from BT telephony to BT Broadband saying it is not their problem but the other separate part of BT.

Have spent hours on the telephone to both and on Live chat and still have no broadband and a poor quality phoneline.

A telephony engineer called yesterday and tested the line and in his quote " the line passed all tests and it's the best i've seen in this area for a long time!". He confirmed the Broadband light on the hub was flashing and told me to get on to BT Business Broadband - I thought here we go again and explained to him my annoyance - he said he was not surprised as te service is sometimes appaling.

This morning i checked the Fault tracker only to see all issues had been resolved - guess what!!!! - no Broadband still.

Straight on to BT Broadband and told they could not do anything until the telephony issue had been resolved!!!! - told him politely it had so he said he would raise a fault!!!!!! 

WHY THE HELL have they done nothing until now!!!! 

BT your services sucks - should have stayed with Talk Talk which was bad enough but nothing like this bad bad experience

Chris

[MES]

A Reply to Chris

I have just started on this road and your message fills me with gloom and despondency! I have to say that so far I've experienced totally abysmal service and the broadband speed remains at 0.49Mb.  Its enough to give a guy high blood pressure!

Henry

[ted]

On a positive note, at least you've got into the process, I can't even get BT to talk to me to sell me the business products

[dibendano]

Hi,

Firstly, that BT engineer doesn't know a lot of what he is doing. He comes in, say hi and hello, talk some bits then get out of premises after saying that somebody will call you from BT. You keep waiting but you end up getting nothing because nobody will call you from BT as promised. 

And lastly, the technical support/helpdesk have no clue what they are talking about. Just observed that, if you are talking using the web chat support on one end and talk by phone on the helpdesk, both of them have conflicting answers. Bottomline, they'll just direct you to the blame department.  Then the next time around, you'll do the same thing and you will be repeating over and over again what you talk before and earlier than before. Heh, you'll end up paying lots of phone bills then. Good strategy from BT actually, keeping you on hold over the phone just for your bill to raise up.

Even if you scream at them, they won't listen most of the time.

[laldog]

 I was left without a phone line/broadband/card machine for 3 weeks when i moved my Business 200 yards down the road. I lost customers and business and all BT said after months of me trying to get a complaints form was "prove it". I am in talks with a solicitor at the moment to try to get out of the contract as they (BT) was in my opinion in breach.

I was also told i would pay "a similar amount" to my last suppliers. My bills with BT have gone up 4 fold!!!!! Work that one out.

A premium service for a premium service. IF ONLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[pottheed]

If they say your broadband is activated, telephone line working fine, however the technical helpdesk say there is a telephone line fault, and telephone line say its all ok

if that is all correct......

move the DSL cable on the business hub from the phone lines port to DSL, 

[Alun]

Hi molar3012,

Are you still having issues with your broadband?

[thechannel]

Make sure from the start it is classed as a transfer.  We did this only to find BT has set up a whole new 2 year contract.

[molar3012]

Dear Alun,

You are not kidding i am - no Broadband since 17th November when it was installed - still no broadband and 2 - yes 2 missed engineers appointments - another one due today before 1pm and not turned up yet - this is getting ridiculous better of going back to snail mail with the absolutely rubbish service and excuses i am getting from BT Broadband - How to attact new customers - it's a complete joke!!!!

[Alun]

I am sorry that this is the case. I can see that you've included details when signing up to the forum, so I'll pass all of your details on to get this looked at for you and get someone to call you as soon as possible regarding this.