I had a feeling that would be the answer. It is so disappointing and frustrating.
it is ridiculous that BT customer service by phone is so useless that the only way people can get theri problems solved (or not) is by resorting to this forum.
After several years of a "new" web design, the old one still lurks behind with its broken links taking people round and round in circles and never giving a definitive answer.
Thank you for your help anyway.
The refusal to upgrade btconnect emails to IMAP is simply a short sighted commercial decision aimed at forcing business users to buy into a premium package. Unfortunately I like many others acquired this email address many years ago so don't want to change but now own a desktop, an IPad and run email on my phone so I need IMAP. I have therefore set up a redirect to a Btinternet email address that is free of charge to domestic customers simply to get round your commercially inflicted problem. It is cumbersome to operate and I regularly get messages rejected in the transfer because of "Policy reasons" so all in all it is a complete pain. IN SHORT BT START PUTTING YOUR CUSTOMERS BEFORE YOUR PROFIT AND GIVE YOUR LOYAL LONG TERM CUSTOMERS THE IMAP SERVICE YOU ARE PREARED TO GIVE FREE OF CHARGE TO EVERYONE ELSE!
Hi All,
At the moment all @btcopnnect.com email addresses are POP only accounts, there is no plan in the pipeline to change this.
Markp