My domain name is marshallcolman.com
It is registered via BT Domains with Register.com. Registration is paid for from 1 August 2014. My website is not hosted by BT and I am not a BT customer.
On 4 August 2014 my website and email went down. I think the reason is that the Name Server details have been recorded inaccurately. The registration details of the domain are as follows:
Domain Name: MARSHALLCOLMAN.COM
Registry Domain ID: 537031363_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.register.com
Registrar URL: www.register.com
Updated Date: 2014-08-04 02:58:21Z
Creation Date: 2006-07-31 16:22:12Z
Registrar Registration Expiration Date: 2014-07-31 20:22:12Z
Registrar: REGISTER.COM, INC.
Registrar IANA ID: 9
Registrar Abuse Contact Email: abuse@web.com
Registrar Abuse Contact Phone: +1.4042602594
Domain Status: clientTransferProhibited
Registry Registrant ID:
Registrant Name: MARSHALL COLMAN
Registrant Organization: MARSHALL COLMAN CERAMICS
Registrant Street: 29 FLINT WAY
Registrant City: ST ALBANS
Registrant State/Province: HERTS
Registrant Postal Code: AL3 6DU
Registrant Country: GB
Registrant Phone: +44.1727839659
Registrant Phone Ext:
Registrant Fax: NONE
Registrant Fax Ext:
Registrant Email: MARSHALLCOLMAN@BTINTERNET.COM
Registry Admin ID:
Admin Name: MARSHALL COLMAN
Admin Organization: MARSHALL COLMAN CERAMICS
Admin Street: 29 FLINT WAY
Admin City: ST ALBANS
Admin State/Province: HERTS
Admin Postal Code: AL3 6DU
Admin Country: GB
Admin Phone: +44.1727839659
Admin Phone Ext:
Admin Fax: NONE
Admin Fax Ext:
Admin Email: MARSHALLCOLMAN@BTINTERNET.COM
Registry Tech ID:
Tech Name: MARSHALL COLMAN
Tech Organization: MARSHALL COLMAN CERAMICS
Tech Street: 29 FLINT WAY
Tech City: ST ALBANS
Tech State/Province: HERTS
Tech Postal Code: AL3 6DU
Tech Country: GB
Tech Phone: +44.1727839659
Tech Phone Ext:
Tech Fax: NONE
Tech Fax Ext:
Tech Email: MARSHALLCOLMAN@BTINTERNET.COM
Name Server: DNS01.GPN.REGISTER.COM
Name Server: DNS02.GPN.REGISTER.COM
Name Server: DNS03.GPN.REGISTER.COM
Name Server: DNS04.GPN.REGISTER.COM
Name Server: DNS05.GPN.REGISTER.COM
DNSSEC: unSigned
URL of the ICANN WHOIS Data Problem Reporting System: http://wdprs.internic.net/
Last update of WHOIS database: 2014-08-04 02:58:21Z
The Name Server should be:
Name Server: NS1.DEEPERBYDESIGN.COM
Name server: NS1.DEEPERBYDESIGN.COM
Register.com inform me that, as the registration was carried out by BT Domains, the change must be carried out by them. I do not know how to contact them to instruct them to make that change. Please advise me how it can be done.
Thank you.
Marshall Colman
Can someone reply to my query? How can I retrieve my domain name and recover my website and email? Thanks.
M.
Hi Marshall,
I have checked and can see the namesrevers are now correct and your site is now displaying.
For future reference any support requests need to be emailed to support@btdomainsaccount.com.
Kind Regards,
Ian Ferrier
BT Business Domains