BT Infinity in Old Basing?

[EC_bas]

Hi, We as a business have wanted to upgrade to BT Infinity for the last year and a half. However I checked on in Feb '13 and it said in APR/MAY, then come May it changed to OCT, which come October changed to JAN, which Come January changed to MAY which now says 31 Dec 14. Surly this not an exceptable answer to just keep moving the date? We now have 2x 2.5MB lines for 8 employees in an area which has Infinity a street away in both directions? Can anyone share any light on this or even help? Thanks Iain

[EC_bas]

Another week goes by with no response from BT.

[EC_bas]

Still no answer from BT.

Not surprised!

[Plumly]

EC-BAS

i had the same problem in my local area, the problem you have here is that you are on a forum for BT Business Broadband which have no way of pushing the fibre/infinity rollout to any specific area, the contract was won by BT openreach they are seperate from BT Retail the Service provider

the contract is being jointly run by the local council and BT Openreach so your best bet to try and get an area pushed for fibre is to contact your local MP who can push for you. and may be able to get some further update as to why this area is getting pushed back

you may find that its down to local planning (which was the cause in my area, the council was refusing permission for the installation of the cabinet)

Thansk

plumly

[EC_bas]

Thanks for this!

Just emailed our Council to see if they can shed any light on this.

[EC_bas]

Have just recieved response from the council and they approved planning permission in April 2012 for the cabinet.

So its back to BT to why the cabinet hasn't been installed over 2 years from the planning permission been given?

[EC_bas]

Also the contact at the council said that he get little or no response from either BT or OpenReach.

I have also contact Openreach through there website for an update.  It says they will response in 10 working days. We will see!

[EC_bas]

Finally a response!

Dear Mr Stores,

Thank you for your enquiry about fibre broadband. I am sorry about the delays you have experienced.
 
Progress on cabinet 20 on Basingstoke was delayed due to the unsuitability of the location and the upgrade was put on hold while another site was found.
 
I have checked with the project manager who advised that a new location has been found for the fibre cab and the upgrade is now going ahead. He said that the work should be completed November/December.
 
Regards
 
NGA Enquiries

So have another 3-4 month to waiti!

[EC_bas]

After being told by Jane Amphlett at Openreach directly that she spoke to the project manager regarding the installation of the cabnet that is was going to be the end of December back in August.

Then contact her to make sure it was so we could put an order in and now she said its as soon as possible in the new year?

Which has now changed to September 2015????

This has been going on since April 2012!

If anyone know how I can make a complaint of even make some higher level management know of this would be great.