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BT Line Test

leeroyuk
Member

on ‎21-09-2014 03:54 PM

Hi, 

 

My line has always been noisy(even though BT line faults say not) however my speed has dropped from 1.9MB to 1.1MB and the line is extra noisy. So Im trying to log a fault with a line tesyt.   Now evertime, and I mean EVERY time I log in and hit the BT LINE Test page (after you have entered your phone number) and it asks you for Name, email  or Mobile and type of problem, my ADSL disconnects. Its fine with all other pages but this one page kills my connection! I have done this 10 times in a row, so know its accurate.  Can anyone explain?

 

Thanks, Lee.

 

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1 REPLY 1

markp
Grand Guru

on ‎22-09-2014 01:11 PM

Hi leeroyuk,

 

Have you tried speaking to our telephony helpdesk either on their live chat service of on the phone?

 

To report a noisey phone line here are the contact details you need.

 

 

 

I hope this helps.

 

 

Mark

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