We recently purchased BT infinity on a 24month contract for £22.00 a month. Within the contract period the price of the package on my bill has gone up from £22 to £25 a month without any notice. So a large percentage increase while tied into a contract that was advertised lower.
However I checked the BT website and it the identical package is now advertised at £20 a month which has prompted me to put a complaint into BT. Is it legal for BT to do this? Increasing the cost of a service by over 10% without any notice, backdating into on the bills and then offering it at a lower price on their website while charging existing customers the full increased price?
