BT Redcare Set Up

[Mark Rickard]

Hi, I am General Manger for Paperchase Products Limited, I have recently taken over their new distribution centre in Thrapston.  I am trying to get Redcare set up through my alarm system provider but we are having trouble establishing the correct phoneline or if it is connected and I cannot seem to dail your 154 number from my office phone for some reason. There is a phone line in our plant room which has the number 01xxxxxxxx8 on it.  It is near the alarm interface so I think this must be the correct line. Can you please let me know how I establish if this is the correct line and if it is connected, without having to use your 154 number. We have a BT Redcare contract which is - 01xxxxxxxx2 - this I believe is the original number we provided, but this is incorrect. ThanksMark

Message Edited by steph on 14-05-2009 12:17 PM

[trecam]

Hi Mark

My name is Trevor Cameron and I am the Redcare Helpdesk Manager, you can Email your enquiry directly to me <Email Address Removed by Moderator>. I can also be contacted on telephone number 0800 671240 option 5. I look forward to hearing from you.

This message has been edited by BT Business Forum Moderator (Fiona)

Kind Regards

Trevor Cameron

Message Edited by Fiona on 27-05-2009 05:13 PM