BT Versatility Voicemail Module

[jamesdunkley29]

Our phone system at work suddenly lost all voicemail options. Its as if we never had it.

We have a blue voicemail module in our server room which I have powered down and reset.

Do people think the module its self is faulty and I need a new one? Or could there be another explanation for the voicemail on our phones to have gone?

Kind regards in advance,

James.

[Davel]

When you say power down did you just turn the switch off and unplug the system? You need to disconnect the battery as well.

[peleus]

I think those are installed remotely but you might want to double check this with tech support. 

[Davel]

NO they are not installed remotely!

[jamesdunkley29]

I turned off the black panel on the wall (switch) and unplugged it from the seperate box on the wall was that not enough then?

Kind regards in advance mate.

[Davel]

No you need to disconnect the battery as well for a few seconds

[jamesdunkley29]

Sorry Davel excuse my ignorance, where is the battery usually situated?

Cheers.

[Davel]

Behind the cover on the left hand side. Remove the covers by unlocking the small plastic lock screws 1/2 a turn

[jamesdunkley29]

Will this clear everyones names against there extensions etc... and the groups already assigned?

[jamesdunkley29]

Also if I need a new one (voice module) there are ones for sale that are not BLUE. Does this mean they are no the same thing?

Cheers again Davel much appriciated.