BT Versatility is saying programming refused?

[KarlAlderton]

Hi all,

Does anyone know why when we go to access the versatility to re-programme something it would say programming refused?

[Davel]

I have the same problem. Installed a system for a customer 2 months ago and I know that they have experimented with the programming. I have tried all 8 working telephones to no avail, suspect they have changed the programming extension number accidentally to a non working port so am trying to get a copy of the programming wizard to see if this works.

   "Programming refused" is displayed when you try to access system programming from a non designated extn number.

[Davel]

Managed to get a copy of the programming software & serial lead, but still cannot connect to the switch, timeout whilst connecting. Have tried the software on another Versatility and can connect ok, so am baffled at the moment!

[Fiona]

Hi

I'm sorry no one on the forum has been able to help with this query.

If you have a maintenance contract for BT Versatility you can get help from their online support. If you don't have a contract you can find out more about through communication-maintenance.

Kind Regards

Fiona

BT Business Forum Moderator