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BT Versatility - slow connect on outgoing calls

amy2690
Member

Newly Installed versatility with 4 x analog lines, 1 programming phone and 4 analog phones.

 

The 4 analog phones, when you place an outgoing call I can watch the call ring once on my mobile before i hear ring tone on the analog device. This is causing a huge issue for my customer when dialing companies that have a receptionist on auto answer - the receptionist is talking before the analog phone is connecting to speach path.

 

This occurs on all 4 lines - on all 4 analog phones. Every time.

 

This does not occur on the programming phone.

 

Nothing specific to the type of analog devices as my test butt gets the same result.

 

Any clues?

 

1 REPLY 1

mithcd
Power User

Nothing yet on top of my head but this seems to be a common issue. I would call the tech support and see what they have to say about this.