BT eShop - Product cross-selling - Alternative items

[graemewilliams]

I can't get "Product cross-selling - Alternative items" to work. I don't have any problems with "Accessories" and "Related Products", these work fine.

Is anybody else experiencing the same problem?

[whoknows]

what exactly is happening?  i have mine working ok...was a little fiddly, but got there in the end.

[graemewilliams]

Going from memory, I'm sure I had it working OK as a test in a previous software release. However, now I want to use it properly but can't get it to work.

Like I say, I can get "Accessories" and "Related Products" to work fine. These show up on the website as "Accessories" and "We also recommend...." at the bottom of each product page.

However, when I do exactly the same thing for "Alternative Items" I don't get anything on the website product page. This is despite the fact that everything looks fine in the Admin Section and I can see the relationship there.

I agree with you. This section is fiddly. It took me ages to get the reciprocal assignments to work. Then I worked out you have to tick the box "BEFORE" you Add Products from Tray.

[whoknows]

Hi, i doubled checked what i did and your approach - I added an alterntive to another product and did work.  Suggest you call BT as there must be something wrong with you app.

Sorry....

[graemewilliams]

Cheers Whoknows. Thanks for your help.

I'll try it again. If it I still can't get it to work then I will contact BT.

[eShopTeam]

Hello,

If your cross selling still not working please contact BT so we can have a look to the shop 😉

Kind Regards,

[graemewilliams]

I've discovered the problem I had with this and basically I had done it right and it was there all along. The only problem was that I had missed it!

If you create a cross-selling relationship using the "Alternative Items" feature then it inserts a tiny little button and phrase which is "hidden" at the bottom of the product page between the "Recommend Product" and "Question about Product" buttons. I was expecting something much more substantial along the same lines as "Accessories" and "Related Products".

I understand "Alternative Items" is intended to "up-sell" products. Well I don't think there is much chance of up-selling because I think most customers, like me, will miss it.

EShop Team - Any chance "Alternative Items" could be made more prominent on the product page?