Hi
I am really sorry that you are experiencing problems with your Broadband and trying to get support. Can you confirm if you are a business customer, as from your sign up details you look to be with BT Residential. If you are a business customer please private mail me your BT Business Broadband details and I can have a look at your case logged with the business team.
If you are a residential customer you would be better posting on the residential forum or contacting the residential support team.
Kind Regards
Fiona
BT Business Forum Moderator
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