BT local business Guildford

[annier]

I need to move my telephone lines and am in the unfortunate position of having to deal with BT Local Business

in Guildford.

There is just no response. I sent a email outlining what I needed and nothing comes back. No telephone calls are returned, no one else will take the call and no manager is ever available.

This is the 3rd time I have had to use them in the past year and it never gets any better. It might mean a call to Ian Goldmann the MD of BT Local Business to get anything done. As I have said before unless it is a easy sale they don't want to know - anything remotely complex and they don't want to know.

Terrible way to run a business. Does anyone know the name of Guildford office (Dialcom) director?

[kevin66]

Bea Anwar is the Director good luck

[Bea]

Please accept my sincere apologies, if you let me have your details i will ensure somebody attends to your issue immediatley- Bea

[BTLBGuildford · Accepted solution]

Ann,

Please accept my sincere apologies for not having any response to your queries. I have tried to search for your details, however, I was unable to find it using your details on this forum. Can I please request you to email your query to guildford@btlocalbusiness.co.uk and if you could please mention FORUM RESPONSE on the subject field so I can pick your issue up immediately.

Please do accept my apologies once again for the delay, however, I will ensure that you get a prompt response if you could please email your requirements.

Kind regards,

On Behalf of BT Local Business, Guildford