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Wraps - a handy guide

Did you know we have created a number of self-help Wraps you can use? These are handy quick guides to bookmark:   Broadband and phone line How to fix your phone and broadband How to speed up your broadband How to stop your broadband dropping How to g...

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BethM by Administrator
  • 2625 Views
  • 0 replies
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Helpful Hints Before you Post...

Hi all,   Here's a summary of the Terms & Conditions, with some extra information on the possible outcomes for breaching them:   1. No swearing. No dodgy content. No flaming. And please, absolutely no abuse.We’ll remove any posts that ignore this. An...

DaveA by BT Partner
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Having issues with your BT Broadband?

If you have problems with your BT broadband connection or speed, there are a few checks that we recommend you carry out before calling us. These checks can help you resolve your issue, or at the very least help you eliminate any internal wiring probl...

Bad Sender 550 Error Message

If you receive a bad sender 550 error message when you try to send emails, it may be Microsoft have categorised the acccount as sending spam. This may have occurred because you inadvertently clicked on a link and picked up an infection.   Steps to ta...

Lancelot by BT Employee
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Not Authorized to View This Page [CFN #0004]

If you receive this error message when trying to view your web site, it can mean one of several factors.   1) Check that your index.html/ index.php home page is loaded correctly on the server. You can check this via FTP. If you are unfamiliar with ho...

Lancelot by BT Employee
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Download the latest BT Access Manager

Hi All   We have recently received a few queries on how to download and install the latest version of BT Access Manager.   Please visit the Help and Support pages of BT.com which shows instructions on how to complete this.   How do I download the lat...

Sparkle by Member
  • 21349 Views
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Take a look at our Cloud-based VoIP phone systems

BT IP Communications gives you everything a traditional phone system does – but it's hosted in the cloud. That means it's;   - easier to manage and change - less money spent on hardware and maintenance- total flexible - take and manage calls from any...

osullipm by Administrator
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Android E-mail Set Up: A 10 step, or less, guide (With Screenshots)

Hi Guys   Microsoft have just future proofed the 365 product to work with IPv6 technology.  Because of this there are a new set of email servers that we are introducing.   Please note that the pop.outlook.com/smtp.outlook.com setting will continue to...

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Burkem5 by Guru
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Setting Up Office 365 on various Mail Clients and general Settings

The genral point of this post is to let you guy's know the general settings we use for Office 365 such as servers, port numbers and security settings. In addition to that, I will be placing links to BT Help and Support Articles on how to modify or se...

wbasker by Member
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Resolved! Iphone/Ipad setup with screen shots

Hi every one this is Michael I’m a member of the BT staff on the Live Chat desk,  I have had a lot of complaints that the i-phone set up guide on the website is vague and would be better with screenshots.  Hopefully this guide will be a bit more stra...

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Burkem5 by Guru
  • 35073 Views
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Problem with your phone line?

Problem with your phone line? Get it fixed quickly at the Repair Centre.Why not save your valuable time and go online to fix your phone line problems.You can identify, fix, report and track your fault online at www.bt.com/repaironline.

markp by Grand Guru
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Register.com

I have had a mail from Register.com asking me to confirm / amend details for my domain names, both registered through BT. Is this genuine? Many thanks for advice.

buiz1 by Member
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Guides for the BT Hosting Package

Please find below some useful guides for the BT Web Hosting Package   BT Eshop User Guides   PMYADMIN User Guide   FTP Manager User Guide   Photo Album User Guide BT Website Centre Control Panel User GuideEasySiteWizardPro User GuideEasyStoreMakerPro...

wbasker by Member
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  • 0 replies
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Domain Renewal Scams

Hi All,   We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).   A quick Google search will show many posts relating to the Domain Renewal Group.   BT d...

Ian1974 by Moderator
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  • 3 kudos

MAC codes no longer required

From 20th June, OFCOM is implementing changes to help make it simpler for business customers to switch their broadband provider.   You'll no longer have to formally notify your existing broadband provider that you want to switch, you'll simply contac...

osullipm by Administrator
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Problem with your broadband?

Problem with your broadband? Get it fixed quickly at the Repair Centre.If you’ve got access to the internet through mobile broadband, a PC or your mobile/smartphone, why not save your valuable time and go online to fix your broadband problems. You ca...

markp by Grand Guru
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BT Fibre/Infinity - Guide to using your own router

I've successfully used my own router with BT Infinity for business and figured I'd post this to help anyone who might want to do the same. The OpenReach VDSL modem that BT supply must be used and (at the moment) can not be replaced with an alternativ...

MiloBT by Power User
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  • 62 replies
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Save money on your BT Business bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?   Then it's time to stop!   Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.  

AnitaM by Administrator
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  • 2 replies
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Want to save money on your bills? Find out how...

Are you still paying a payment processing fee? Being charged for a paper bill?    Then it's time to stop!    Simply, swap to paper-free online billing and pay your bills by Direct Debit - It’s so easy to set up, just go to www.bt.com/billoptions.

AnitaM by Administrator
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Stuff you need to know before posting...

Hi all,   I'd like everyone to read this before they post:   http://business.forums.bt.com/t5/Announcements/Terms-of-Use/m-p/1   As of now I will be taking these very seriously, and will be deleting and banning as appropriate.   And so that you are a...

DaveA by BT Partner
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Getting the best out of your Community Forum…

This Community Forum is a place where BT Business customers come to help each other get the most from our products and services, so feel free to ask questions, throw around ideas and share your very valuable knowledge with other customers.   As an ac...

AnitaM by Administrator
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Port forwarding

Hi. I know port forwarding is not a new issue but could someone suggest a solution to our problem? Our company has had BT ADSL for years, recently upgraded to Fibre and had a BT Business Hub 5 installed. We have an Exchange server and I have set up p...

BT Versatility - one line not following ring group rule

Hi, Wondering if anyone can help. We have 6 ISDN lines all programmed to the same ring group however recently any calls that connect on line 3 seem to bypass the ring group and ring a phone not in the ring group. This is only happening when the conne...

Phoneline installation problems

So far I have had two visits from Outreach who were unable to find a connection to my property (which is new). I then had a call from BT saying that a multi skilled engineer would visit the property to install the phone line and that I should be avai...

Abi by Member
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  • 5 replies
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Resolved! BT Business Hub -- ARP broadcast problems

Hi all, We have a BT Business Hub 3.0 (Version 4.7.5.1.83.8.82.1.1 [Type A]) with several wireless and Ethernet devices connected. I've having some trouble with connecting from wired devices to some embedded wireless modules we're trying out: I think...

ROJones by Member
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  • 8 replies
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BT customers can't access our websites (neither can we!)

We have two websites hosted by Gradwell, www.bigolddoors.co.uk and www.bespokedoor.co.uk. Over the last couple of days, customers have been calling to tell us that they can't access either site and the common denominator is that they are all using BT...

mikeg by Member
  • 13540 Views
  • 17 replies
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Transferring domain to BT, managing the website and emails and probable cost?

It has been pointed out to me that as my business runs on its internet links that I might be on a more secure footing if I have my domain by my ISP (BT).  Currently the domain and emails are hosted by a third party who are not an ISP. I currently acc...

JOC by Member
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Resolved! Public address not static

I purchased a set of 5 ip's a while ago,i haven't had to assign any thing static until now.I have a vpn server,which i cannot access because my public ip keeps changing.Can i set a static address to the router and open a port to the vpn server,or do ...

Pastieb by Member
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  • 5 replies
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Call Divert Costs

Hi, getting charged £30-£40 a month in divert call charges from my BT landline to my O2 mobile any options other than having a BT mobile which I dont want as in contract with O2 for another 16 months

manor by Member
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  • 2 replies
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Online billing for broadband account

Sometime between July and October last year, online access to my broadband account information stopped working. I have contacted BT support to get this fixed without success, they just pointed me at the onebill URL. The broadband account still shows ...

C89 by Member
  • 6933 Views
  • 3 replies
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