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BT mobile moving to EE issues

haystack
Member

My Bt Business mobile contract with BT runs out today, I have had a conversation with one of the BT representatives today, I require more information to enable me to decide whether to stay with BT as the service is moving to EE, I was previously with EE before I came over to BT  2 yrs ago, My problem is that EE does not work in my house which is my business premises, this was the reason I went to BT/vodaphone, I have done a lot of investigation today and there is a unit that EE offer called a signal box which routes the mobile telephone/text service through my broadband connection, this would be the solution to my problem and would enable me to continue with BT as my mobile service provider, I already have my business landline and business broadband with BT,  my internet is 76mb down and 16mb up so it is well up to the task of routing my mobile for when I am working from home, does anyone know if BT can arrange this service please, I don't really want to move to another network as I am happy with the service BT provide, if this cannot be done through BT for some reason can they initialise the service if I bought one of these units on ebay, there are plenty out there for sale?
If not is there another service that could achieve the same result?
Kind Regards

1 REPLY 1

markp
Grand Guru

Hi haystack,

 

I have been speaking to a colleague in Bt Mobile for you. If you are struggling to get a signal we have a similar device called BT signal assist. Which will connect into your broadband router. If you contact the BT Mobile retention team on 0800 0121 192 they can advise more on this device and if there is any additional costs involved.

 

Mark

 

ps. If this answers your query click accept as solution please.