Bad incoming connection, how do I avoid the usual lies about it being MY equipment?

[gaba]

Hi,

I have just been 'upgraded' to infinity, and already it is looking shaky.

From what I read, it is less accepting of the errors caused by bad copper and routing of lines. I wish I had known that before accepting the upgrade, since I know I have a particularely bad line.

My telephone line is coupled to power lines which cause hum when the poles are wet, from the current flowing from the other wires.

After the power lines, the phone line is strung low across a gate that regularely gets them yanked out by farm machienery.

After the gate the wire goes into the line of high trees, that it has been woven into. When it is windy the trees sway and the line goes out.

After the trees the wire takes a dip into the guttering of the barn for about 10 meters, followed by a stretch being strewn over the metal roof of an industrial unit. 

One of the companies in the site tests engines, and you can hear the crackling of the phone line reving with the engines.

After the industrial estate, my phone line enters a private residence into their loft space.

After all that god only knows...

BT customer service assure me that the constant faults that keep occuring are because of my equipment. Far be it for me to second guess but, could it possibly have anything to do with the line routing?

[MHC]

Your line routing!

And it will affect ADSL aswell as VDSL/Infinity.

[celavey]

I don't get what exactly do you mean. What do you mean line routing?

[TimDurham75]

It might be presumptuous to respond on MHC behalf but I would take this to mean exactly what it says!  As you already identify, yourself, in the OP - your current line routing is subject to many factors that lead to poor connectivity experience as the line quality is clearly impacted by all the elements you mention.  This is not a surprise to you.   Under such conditions any sort of provision will be impacted and this will probably only be addressed if you can get the actual route taken by your line addressed - the physical line route is probably the main factor, thus, without getting this changed, there may be nothing you yourself can do about it?

To actually address your specific subject question - I guess you need to demonstrate that all issues still occur, or are worse, if you swap out all elements under you control to demonstrate that this does not have impact therefore issue is "upstream".   I would suggest persistence and stubbornness on your part, when dealing with support, until satisfaction is obtained.  Unfortunately you likely cannot bypass the "diagnostic process" so you just need to take a deep breath....count to ten....and try again....it is not a quick or pleasant process but it is what it is......once you can get past all the bits you hope to "bypass" then you might get somewhere...... but only operating with the system to get "issue escalation" will help.

Tim

[gaba]

Cheers,

But the problem is it will cost BT thousands to put it right.

I have put complaint6s about it in before, only to be charged a call out fee for my trouble.

If I complain about their p1$$ poor phone line, I get one of their legal team come out dressed as an engineer to try to convince me it is all in my head, even when he himself cannot get a call out to prove it is working.

Seriously, it has nearly come to blows before now. the usual tactic is to try to tell me someone else is coming then nobody else comes then the line gets cut off completely, then they send me a bill for 150 re conection + 150 call out charge, and still say it is my equipment, from the comfort of the other end of a phone.

FFS All the equipment is supplied by them, and besides, its the  line for gods sake. 

I have had them tell me over the phone that they have tested the line and all is fine and fcuking dandy, but they have to shout to hear over the crasckles and hiss.

Besides that, it surely isn't legal for my phone line to go through another house ?

Need more than a deep breath to deal with this company, this has been going on for years. I have tried p!$$ing into the wind with offcom too. Don't waste your time.

Notice how nobody from BT has tried answering this message, they just ignor because they know this is a problem and they don't want to deal with it.

[TimDurham75]

Yep, on reflection, and in light of your response on my other thread......you are screwed, with little you can do about it other than to persevere and endure!

I think your only way out, which likely will cost serious money, is a technological solution - that to avoid the problems of noise and interference on the line and service provision you would need to switch to some other technology solution for transmission.   That maybe you need some advice and investigation by the BT REIN team, or similar REIN experts, to see if a solution is possible or appropriate but this is very specialist stuff so comes at a price.

You need to get escalation "up the management team" to try to get assistance as likely those who currently experience your displeasure are probably not actually able to do anything about it themselves, within the confines of their own work parameters.

Otherwise, you just need to move premises!!   You just cannot get what you desire at the location you are at, currently!

You are "over a barrel" anyway because your ultimate sanction is always to refuse to pay in which case they will cut you off and you will have no service at all.....but as you are now in that position with your phone lines maybe this is not so different?