Blackberry Facbook App Push Notifications

mtjones · ‎08-03-2011

Hello,

I have a BT Mobile Blackberry Bold 9700 and some time ago (months) the push notifications for my Facebook application just stopped working.

I've re-installed the application and even upgraded the Blackberry software and still the problem persists. I've checked, checked and re-check the settings on the Facebook application and also on my facebook web account, but no luck.

I've also ensured that I have the correct BT APN details configured on my phone settings.

The one thing which makes me 99% sure it's a problem with my SIM/BT Mobile account is that when I travel to the USA (frequently) and use an AT&T SIM in my phone - the facebook app works perfectly, push notifications and all. As soon as I land back in the UK and pop my BT Mobile SIM into the phone - gone, no more notifications.

Is there anything which could be blocking the push notifications? I'm having no similar problems with email, that part all works fine.

Any one who can help!?

Cheers,

Mike

Tracey · ‎11-03-2011

Hi mtjones,

I am afraid this is not something that we can assist you with on the forum, however one of the other forum users may be able to offer some advice.

If you are still having the same issue, you could contact our BT Mobile team on - 0800 6781030 who would be able to assist you with this.

Thanks

Tracey

BT Business Forum Moderator

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