Both BT2700HGV and 108G MIMO on separate lines together lose sync with the exchange

[paulverey]

I have two broadband lines into the business, one is supported by BT Business BT2700HGV and the other is a D-Link Wireless 108G MIMO Router.

Both these lines suffer simultaneous loss of synchronisation with the exchange. The lines into the building are completely separate although fed from the same pole in the road.

Not sure where to start really, because it would appear not to be a problem on my property but a problem further upstream. What can I deduce from the statistics below and where should I start with solving the problem?

Reset 24-hr int. 15-min int. Last Event

	Since	Current	Current	Time Since
ATM
Last Event
Cell Header Errors	1432605	73470	1	0:00:36
Loss of cell Delineation	1428358	73109	0	0:18:07
DSL
Link Retrains:	390	20	0	0:18:07
DSL Training Errors:	21	0	0	23:41:28
Training Timeouts:	0	0	0	0:00:00
Loss of Framing Failures:	573	27	0	0:18:07
Loss of Signal Failures:	576	27	0	0:18:07
Loss of Power Failures:	0	0	0	0:00:00
Loss of Margin Failures:	576	27	0	0:18:07
**bleep**. Seconds w/Errors:	26250	1325	1	0:00:36
**bleep**. Sec. w/Severe Errors:	24493	1257	0	0:18:07
Corrected Blocks:	1574407	74247	4	0:00:03
Uncorrectable Blocks:	1427840	73150	1	0:00:36
DSL Unavailable Seconds:	36568	1810	0	0:17:29

[Tracey]

Hi paulverey,

Sorry to read about the problems that you have been having with your lines.

I am afraid you would need to speak to the Technical Team, they would be able to assist you with this issues that you are having.

Thanks

Tracey

BT Business Forum Moderator