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Broadband

vlw
Member

on ‎09-02-2011 01:21 PM

Had major problem with  one of our phone lines which is our business broadband line.  Problem started Friday 4th Feb. 9 am BT had line back up and running within couple of hours but when calling out on the re connected line caller id showed a completely different telephone number, we were told this was nothing to be concerned about and they would have this resolved along with the broadband connection by Saturday.  Its now Wednesday spent several hours on the phone to BT still no progress.  How saying its a mapping problem as our broadband line has been lost!  Been promised return calls with updates, still waiting.  Been a satisfied customer for over 25 years at a loss how to rectify problem.  Business suffering without Broadband.  Would be great for BT to let us know what's going on.  Feel like we are in a loop very frustrating as no one is actually telling us anything concrete.  Who can we ask for help!

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1 REPLY 1

Tracey
Guru

on ‎09-02-2011 02:00 PM

Hi vlw,

 

Sorry to read about the issues you are having.

 

Fiona has sent you a private message.

 

Thanks

 

Tracey

 

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