Business Broadband very slow

PThom88 · ‎12-03-2012

Hi guys,

I've had business broadband for a number of years now and havent had a problem until 2 or 3 weeks ago, it's just all of a sudden went slow, downloads are terrible, your getting speeds of about 20-40 kb, also we have ipads and iphones connected up to the wifi and every hour or so the internet is dying for 5-10 mins...I've rang BT and they've told me their end is fine and that i would need to pay to speak to a technican, so im hoping I'll get some help here

Thanks

PThom88 · ‎12-03-2012

Can i add that we have turned off and reset the router, changed the splitters and changed the wires directly connected to the pc/router

cliveh · ‎13-03-2012

how many machines do you have connected and what router are you using?

nikkil · ‎13-03-2012

If you could also include a traceroute. Just type on cmd "tracert www.google.com"

PThom88 · ‎14-03-2012

C:\Users\**********>tracert www.google.com

Tracing route to www.l.google.com [173.194.67.106] over a maximum of 30 hops:

1 1 ms <1 ms <1 ms . [192.168.2.1]

2 10 ms 10 ms 10 ms 217.32.142.104

3 11 ms 11 ms 11 ms 217.32.142.174

4 18 ms 18 ms 17 ms 213.120.163.26

5 17 ms 17 ms 16 ms 217.32.27.26

6 17 ms 16 ms 16 ms 217.32.27.178

7 16 ms 16 ms 16 ms acc1-10GigE-1-3-0.mr.21cn-ipp.bt.net [109.159.25 0.86]

8 34 ms 35 ms 23 ms core1-te0-3-0-5.ealing.ukcore.bt.net [109.159.25 0.13]

9 24 ms 24 ms 24 ms peer1-xe2-0-0.telehouse.ukcore.bt.net [109.159.2 54.100]

10 30 ms 26 ms 24 ms 195.99.126.105

11 35 ms 35 ms 32 ms 209.85.252.186

12 25 ms 25 ms 24 ms 209.85.253.94

13 30 ms 30 ms 30 ms 66.249.95.173

14 30 ms 29 ms 29 ms 209.85.250.165

15 * * * Request timed out.

16 31 ms 31 ms 31 ms wi-in-f106.1e100.net [173.194.67.106]

Trace complete.

At the moment one machine directly connected and maybe 2/3 wifi, using a belkin, never given a problem before and it's been the same set up for a number of years? possible problem there?

PThom88 · ‎15-03-2012

It's more of a home set up than a business set up