Not having an easy time with BT Business I upgraded to get premium support/line been having problems since 23rd March 2015 this is the date I was connected I have wasted hours of time trying to get this fixed and am not getting any closer to getting my fault fixed it is really unfair. I am getting PPP LCP Send Termination Request [User request].
Causing slower speeds and high pings. My noise margin it set higher than usual. I have not had one day ware my connection has worked the way it should.
fault number. VOL012-104024058775
ine state: Connected
Connection time: 0 days, 18:27:31
Downstream: 7.938 Mbps
Upstream: 832 Kbps
ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Fast
Noise margin (Down/Up): 13.5 dB / 15.0 dB
Line attenuation (Down/Up): 8.3 dB / 3.5 dB
Output power (Down/Up): 13.9 dBm / 12.4 dBm
FEC Events (Down/Up): 0 / 29
CRC Events (Down/Up): 6438 / 44
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 5721 / 6
Error Seconds (Local/Remote): 6412 / 76
