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Can send emails but not receive - DNS settings messed up

Greenfisher
Member

on ‎28-06-2011 02:55 PM

We have tried to repoint our BT connect domain name to a different IP address so we could re point to a website. Trouble is we got it a bit wrong and mesed up our clients emails, which they wanted to keep with BT. Cannot work out which DNS settings to use for which bit, is it A record for the IP address, CName and MX for the email? Their email had the prefix of mail1@ which seemed odd to me. I have sort of fiixed the problem, they can send out emails but cannot receive any. Can anyone at BT offer any help ( the help form was sent by me earlier todau but no one has repled.
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JohnE
Guru

on ‎28-06-2011 04:15 PM

I understand that you submitted a request via one of our on-line forms.  These have a 24 hour turnaround time.  PM me if you have had no contact after 24 hours, include the domain name and some contact details (NB: don't post this sort of information on the forum).

To send me a personal message, click on my icon, you'll find the personal message link a little way down the page on the right.

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