It appears that the problem has been going on all weekend and as of 12.21 today Monday the 18th, it still has not been resolved.
The support from BT at the weekend was truly abysmal!!!
I think I made the wrong decision to go with a big Company like BT. I did it because I thought that their support would be better than some back-street firm. I know that no matter how good a Company is, there are bound to be things that go wrong from time to time; but little did I know how that this Company would have such a 'non-urgent' attitude to problem solving.
The experiences I have had with BT over the last couple of weeks does not encourage me to recommend them to anyone who is trying to choose a host Company for business.
I did manage to get to speak to a nice chap on Sunday and he promised to at least get the e-commerce problem put up on the status board.
They had notification of the problem up on their internal bulletin board, but for some reason it was not until this morning about an hour or so ago that it came up on the online status board.
If these people were being paid on a commission only basis, at the level of their performance they would be on the streets and starving.
What a dammed shower!!!!!
