Is this possible? I received a call from a distraught line manager after replying to one of those text surveys very negatively - the guy was quite offended and turns out the survey was relating to a different person! The most recent person I had spoken to was called Richard and he was VERY helpful - the guy before was a disgrace to BT, so I (wrongly) thought the survey was about him (as texts gave a different name - not Richard).
I grumbled online about this guy on the forum, but seeing as my post was deleted, I would like to complain about this person - even though I have no idea who he was!
All I have is the date of the call - the number from which it was made and the fact it was the person I spoke to before 'Richard'. It was the TUO department (or TOU maybe, infinity help). I wasn't given a name and the guy hung up on me. If you record all your calls, then I would suspect disciplinary action at the very very least would be in order.
