We moved company premises back in mid March and asked for 2 new lines to be installed at the new premises (different exchange) and for one of our old numbers (we had 4 incoming lines) to be moved over in the cheapest possible way and the others to be disconnected.
Since then, we have been billed for ISDN lines that should have been cancelled but due to an error on BT's behalf weren't, phones lines that should have been cancelled but weren't, broadband lines that weren't cancelled, again due to errors on BT's behalf and continual threats of being disconnected if we don't pay the bill, even after being told to only pay charges that we knew to be correct. And to top it all off, every time someone calls us there is no record on their system of any disputes and I have to spend half an hour each time explaining what is going on to then be told 'well, pay the bill and then we'll look into sorting it out'
It took 4 months to cancel the lines we didn't want but yet we have still had to pay for them or be disconnected meaning our business would be without both internet & phone lines on top of paying for the new lines that we had that were correct.
Our broadband redirection line is now being charged on two different accounts and we have even got call charges despite being told repeatedly that there would be no call charges and it's not even a line we can call out on.
Every email we send to BT comes back with a saccharin sweet 'sorry, we are looking into this' but not one email is actually dealing with the problems.
Does anyone out there have a contact email for anyone higher up within BT or are we just whistling in the wind?
Thanks,
One very hacked off small business accounts manager 
