We had 5 years of suffering painfully with BTLB and advised BT of the issue's we had with them. We even took them to court and won and were awarded compensation as we had proof of their apalling service and liesbut still had to suffer BTLB. We have now outsourced and halved our annual bill as we are charged by the second. I dont have to talk to BT that either dont understand me, cut me off, lie to me, dont call me back, leave me holding for over an hour etc.
I cancelled my service June 2013 and BT have still been taking money out of my account. I am now in the process of dealing with BTLB to get my money back and being fobbed off that "the relevant team are looking into this and will get back to me" but BTLB cant give me any contact details to chase up or when they will refund me. Incidentally the money that has been taken is because BTLB cancelled my service but failed to cancel the maintenance on the line and service that was ceased.
BT "Communications" company yet they cant communicate effectively with their customers or within their organisation. Trying to run a business and work with BT has cost me considerably due to wasted man hours on the phone. We actually provide communications service so understand their fob offs better than most hence I successfully took them to court about their underhand tactics and charges at BTLB. Be aware, escalate whatever you can to BT as BTLB in my experience should not be trusted!!!
