We have started to see some customers receive letters from the Domain Renewal Group who are asking to switch the domain to themselves. (see attached).
A quick Google search will show many posts relating to the Domain Renewal Group.
BT do not send out renewal letters but will send an email 60 days prior to expiry then 45 days advising the domain is due for renewal.
Mods - please can you make this thread sticky.
BT Business Domains
Thanks, Ian. Useful advice.
Attached is another example of an email sent to customers.
This one is not actually a renewal notice for the domain but renewal for "search engine submission" which is not required.
If anyone has other examples of these types of email, please forward these to email@example.com.
We have started seeing a couple of these coming through.
Please note that BT will send renewal reminders 60 days prior to expiry.
You can also renew your domain via http://myoffice.bt.com then by clicking on "manage your domains".
Subject: Re: Attention: xxxxxxxxxx Registration
Order #: 131811110
Order Date: Jan 28, 2014
Bill To: Domain Owner
To: Domain Owner
Don't miss out on this offer which includes search engine submission for xxxxxxxxxx for 12 months. There is no obligation to pay for this order unless you complete your payment by Feb 12, 2014. Our services provide submission and search engine ranking for domain owners. This offer for submission services is not required to renew your domain registration.
Failure to complete your search engine registration by Feb 12, 2014 may result in the cancellation of this order (making it difficult for your customers to locate you using search engines on the web).
Process Payment For
You have received this message because you elected to receive special notifications and offers. If you no longer wish to receive our special notices, please unsubscribe here, or mail us a written request to the attention of: Customer Contact Manager, PO Box 4668 New York, NY 10163. Please allow up to four weeks for the complete unsubscribe process to take place. NOTE: If you have multiple accounts with us, you must opt out for each one individually in order to fully stop receiving these notifications. This message is CAN-SPAM compliant.