EasyLiveChat 1.0 Installation Issue

[johnbairner]

Have installed and setup agents for EasyLiveChat, created link on company web site, created an agent logon page.

Logged on agent no issues screen appears with chat sessions blank.

Logged on user sent message nothing appears on the agents session.

Selecting logout on agent session, user's message appears, but as I have logged out can no long reply.

Can someone help.

Cheers

John. 

Tried Green button still no go. I will point out at this stage EasyLiveChat was recommended by BT as I was trying to install LiveZilla which they did not support, EasyLiveChat was supported by BT not to sure what this meant as apart from a very basic installation pdf document thats it !!!!!! 

[duskjome · Accepted solution]

There is a little green checkmark on the top, I think it is labelled "chat" which should open the chats available and allow the agent to type to the customer

[johnbairner]

Thanks Duskjome will give it a go

[Coppertp63]

Hi I am so disappoint in BT I have wasted a whole day waiting on an engineer to call between 8am and 1pm it was a no show I was also told I would have a phone call between 1:10pm and 3 pm no call I tried calling and asked if the person could call my mobile which the did and I felt they were so rude said there was a problem on the outside and that no engineer needs to call so why wasn't I told this as a result my horses and foal has now missed there feed I would like an answer to this shambolic treatment of a loyal customer check my record

[Coppertp63]

No live chat very disappointed