I manage around 20 accounts with BT business broadband and over 40 or so domains. The migration to the MS Cloud service office has totally screwed up domain registration, existing email domain accounts, transfer of domains and activation of service and the help desk is so full of calls that you will get a call back maybe in 2 weeks.
I do not pay over £60 PM per account to simply have them roll out a system live that affects business customers without trial and agreement with the end user.
The only customers that are not affected are the sites were I run their own exchange servers.
This is totally un-acceptable for a business provider and I have had appologetic phone calls from engineers and support managers but who is going to pay the bill.
They admitted to me that they have made a major "fu*k up" in this roll out which also took down 3 of the domains I had registered and moved over and I still cannot get a simple computer to log onto their mail server or be authenticated and the account is rejected.
No notification was sent to me of the proposed change in service from what my contractual service agreement was sent, I feel that compensation should be paid and also because of "changed terms and service" from what I and 30 or so managed clients agreed to the contract is null and void and BT are in breach of the agreement.
Time to demand what we paid for and contractually agreed to.
