Emails & Site unavailable

Sallyb · ‎04-11-2010

Hi

My eshop is www.absolutelygorgeousboutique.co.uk I have been contacted by customers saying that they cannot get onto my site for a couple of weeks!! My figures from etracker show that I only have half the visitors last week and sales have plummeted!!! I have a my Eshop & Domain through BT.

I am also experiencing problems with my alias email address sally@absolutelygorgeousboutique.co.uk I have contacted BT helpdesk who manage to get a message through but nobody else can.

Can anyone help me??? Otherwise I shall cancel with BT and go elsewhere!!!

Frances · ‎15-11-2010

Hi Sallyb

Im sorry you have been having problems. If you still need help with this you can contact the helpdesk for further assistance.

Thanks

Frances

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Sallyb · ‎06-12-2010

Well have reported problem about 6 different times on helpdesk but still no joy with alias email. About 3 months without my alias email now!!!!

Fiona · ‎07-12-2010

Hi SallyB,

I'm really sorry you are still having problems with your Alias account. I have sent some test emails to both your alias and btconnect address to see if you get them. I have also asked our technical team to check the account, i will let you know what they come back with.

Kind Regards

Fiona

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Fiona · ‎07-12-2010

Hi SallyB,

The technical team have had a look at this, and updated the records on your domain. If you can please monitor over the next 24 hours, try sending a test email to both your email alias and BTconnect mail with a similar subject:

e.g Test email 1 sent to BTconnect, and Test email 1 sent to Alias

If you still have problems please let me know, or contact the Technical team.

Kind Regards

Fiona

BT Business Forum Moderator

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Sallyb · ‎08-12-2010

Looks like they are working!!! Thankyou

Fiona · ‎08-12-2010

Hi SallyB,

Really glad it's working again, thanks for coming back to me.

Kind Regards

Fiona

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Sallyb · ‎15-12-2010

Hi Fiona,

Well the website is down again!!! (www.absolutelygorgeousboutique.co.uk). Have done a bit of investigating and if domain is typed in website does come up, but if using a bookmarked or favourites it does not.

Come up with

An error occurred during processing.

Details about this error are available at the number below in the log file on the server.

Object_Not_Accessible:4D0929A2-D02E-E920-397D-0A0C05E75295

Once again it is customers telling me this.

Help!!!!! Paid for 3 more months this week, begining to regret it already.

Sally

Fiona · ‎06-01-2011

Hi

Sorry for the delay in answering your post.

did you manage to get in touch with EShop to look into this for you?

Kind Regards

Fiona

BT Business Forum Moderator

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