Hello we've been experiencing issues with sending emails over the past three weeks. I'd estimate 1 in 10 emails did not reach its destination despite it leaving the outlook outbox and moving to sent items like any other email. We assumed the emails had sent successfully as we received no bounce backs or error messages and the message cleared itself from the BT mail online server. The vast majority of emails were still working fine just the odd email didn’t seem to get through. The problematic emails may have been sent to a number of different recipients and none of which received them although the same recipients received other emails from us .
Having spoken to BT they suggested it may have been due to the migration process which they put forward for us and was completed on Monday, we've not had the problem since it seems to have resolved itself.
A major issue has arisen on a job we're currently working on with the recipient of a number of important emails claiming not to have received any of them (he was aware of the problems we were facing). The result is a delay in the job costing thousands of pounds. Is there a way we can check to see if our emails reached his server or whether as we suspect he's trying it on knowing we were having issues?
Can we track all emails we've successfully sent over the last month?? Has anyone else had similar issues?
Regards,
PBP
