I have been having problems with my BB for a few months now but it has increasingly been getting worse, im now at the point where when I run the www.speedtester.com i often get a speed of around 300 - 500kbps.
I pay for the 8meg adsl, an although I dont expect to get 8meg the 6.5meg I used to get was ok.
So I rang BT 2 weeks ago who ran a series of tests on my line and remote connected to my router but could not find any problems. I also rplaced all my adsl filters with new ones and I connected the router to the master enginner socket but they couldnt find a prob so they arranged for and engineer to attend who also tested my line and router and went to the local exchange. He installed a new openreach socket which i think he said was also an accelerator, but he too could not find any faults and the call was closed.
I have run BT again (who are not BT) and logged another call describing my speeds are still poor. Again they run some tests didnt even bother to call me back and just closed the call?. After I rang them back the next day asking for an update I was told the call was closed and no problems were found, ridiculous. So I explained the problems is not fixed and the speed is still poor, so they are going to send out another engineer to check my line.
Kinda seems like i'm going round in circles :(. So I read up on 2wire routers, DSLAM, and a few helpful posts on the foums and I have managed to teach myself and arrive at a possible reason that has escaped BT in all the calls i've logged.
It appears from my router logs it is retraining the DSL connection far to many times. Last night I plugged the router into the master engineer test socket reset the log and left it overnight. This is the log from my router this morning
DSL Link Errors
Collected for 19:00:42
| Since | Current | Current | Time Since | |
| Reset 24-hr int. 15-min int. Last Event | ||||
| ATM | ||||
| Last Event | ||||
| Cell Header Errors | 749546 | 749546 | 349 | 0:00:01 |
| Loss of cell Delineation | 24229 | 24229 | 0 | 0:00:56 |
| DSL | ||||
| Link Retrains: | 339 | 339 | 0 | 5:38:55 |
| DSL Training Errors: | 24 | 24 | 0 | 5:38:35 |
| Training Timeouts: | 0 | 0 | 0 | 0:00:00 |
| Loss of Framing Failures: | 560 | 560 | 0 | 5:38:55 |
| Loss of Signal Failures: | 563 | 563 | 0 | 5:38:55 |
| Loss of Power Failures: | 0 | 0 | 0 | 0:00:00 |
| Loss of Margin Failures: | 563 | 563 | 0 | 5:38:55 |
| **bleep**. Seconds w/Errors: | 60991 | 60991 | 41 | 0:00:01 |
| **bleep**. Sec. w/Severe Errors: | 32722 | 32722 | 16 | 0:00:01 |
| Corrected Blocks: | 3620452 | 3620452 | 2413 | 0:00:01 |
| Uncorrectable Blocks: | 1249276 | 1249276 | 666 | 0:00:01 |
| DSL Unavailable Seconds: | 9010 | 9010 | 0 | 5:38:20 |
You can see the collected time at the top of the log 19:00 hours collected time and 339 retrains, also thousands of errors.
So I have new adsl filters on all my sockets, I have a new master socket that BT installed last week and I still have speed problems. My IP Profiles used to be 6.5meg now it is 2meg I suspect from what i've read the exchange is throttling my profile in order to try to establish a secure connection which its not.
Can somebody please help me, BT say there's no problems but my router logs tells a different story
