Hello,
Just an experience which possibly isn't that uncommon but just wanted a second opinion as I'm not really getting anywhere with BT customer services and although I was advised to contact Openreach, I discovered they do not talk to EU's.
Several months ago BT Openreach Engineers dug up the side of our drive approximately 100 yards and installed Plastic Piping, installed a man hole with a bit of blue rope fed through. My understanding at the time was that they were planning FTTP which was rather exciting . Being out in the sticks a little our broadband speed is not great . After some time it became apparent that our two neighbours had recieved FTTP without any additional charge for installation. We are all connected to the Deddington Exchange which I believe was one of the first Exchange sites to become fully fibre.
Please understand I'm not complaining, I guess all I'm really looking to do is understand why they decided not to complete the job to our premises, I guess I imagibe it could be a number of things but just being told to wait and it may at some point become available is a little frustrating. Ultimately we have never had fibre so we haven't lost anything , it just strikes me as odd that if they are not going to install FFTP and I need to wait for FTTC , then why go through 2 days of labour installing the prerequisites to our premises. I guess I'm kinda hoping that they forgot and plan to return but it seems impossibe to get any answers.
Any opinions would be greatly recieved.
Thanks,
