Forbidden when accessing url without the www

[alexlush]

Morning All,

I have a number of domains that all need to point to the same site.

I have set up URL forwarding as follows:

(as per the advice here: http://business.forums.bt.com/t5/Website-hosting-domains/domain-without-www/m-p/17038#M5027)

In advanced DNS page -

Type     Key      Value

URL       www    http://www.newsite.com

URL       @         http://www.newsite.com

However when I try and access the page without the www I still get a forbidden page. The equivalents with the www all redirect fine.

For example:

http://severnprojects.co.uk/

http://design-paradigm.co.uk/

http://severnquantapoint.co.uk/

http://quantapointeurope.com/

http://quantapointeurope.co.uk/

http://unival.co.uk/

As a side note, is URL forwarding the best way to do this or should the A record for each site just point to the same IP?

Thanks in advance.

Alex.

[Ian1974 · Accepted solution]

Hi Alex, I have now hopefully resolved this. The reason is due to an issue with the domain console the new "Blank" record does not replace the current record pointing to the 209.235.144.9 address. This issue has been raised with the developers. Url forwarding wll be the best just now as currently you can only point your primary domain to the hosting IP address. Regards, Ian

[alexlush]

Cheers Ian - all sorted now.

Out of interest, was this something I could fix myself or was it a problem with one of the locked A records? I'm planning to pull in more domains into this account - would be nice if I knew how to fix these problems myself (assuming the customer can do this).

[Ian1974]

It is a known issue which has been raised.

Best thing to do is when you register new domains, let us know via the dns enquiry form at

http://btbusiness.custhelp.com/app/contact#s=ImNhdD0xOTk1fGZvcm1fc3RhdGU9MCI.

and just request us too unlock the records.

Ian F