Free wifi for bar customers not working

[Treacle]

I rang BT to arrange phone line and internet (free wifi) access for my customers at the new bar I was opening in December, 6 months ago. To cut a long story short, after major issues with the service we have received (always polite but never actually fixing anything) our customers still can't get online. We are paying BT for this, but every time we ring up we have to go through the same diagnostic checks, and they will never escalate it. Once we managed to get an engineer out, and his internet connection seemed to work while he was there, but as soon as he walked out the door, a customer tried to connect, to no avail. I am absolutely at a loss for what to do. We have spent literally hours on the phone.

[Sogo7]

Well... am assuming that you can get online with a PC plugged in by ethernet cable or you'd be screaming a slightly different tune.

Setting up wifi is one of those odd jobs that should in theory be pretty easy yet a lot of folk have trouble with it, personally I think some confusion is due to 'techno blindness' when it comes to remembering wether WEP or WPA was selected during the setup process because that's caught me out a few times.

Users runninng VISTA on thier PC may also experience difficulties when trying to connect to a WPA signal, unfortunately that's a Micro$oft issue not a BT one.

Probably the best thing you could do is find the nearest college computer Geek, PC repair tech outfit  or even a Web Designer at a push and ask them to come take a look.