Hi
Joined bt a month ago and getting screwed over already.
I rung bt and ordered bt business total broadband "UNLIMITED" but when i got the letters from bt i find out that the women who i spoke to has put it on 50gb a month and not unlimited. so i spoke to her again and she asked me to get in contact when the line was connected and she would change it to unlimited.
So once the line was connected i emailed her so she would change it over, she emailed back asking what our broadband number was. So i emailed back asking if she meant phone number and added the phone number. After that i didnt recieve a email back so assumed that it was going to be changed over.
3 weeks later speeds had dropped from 6.5mb dl and 450kb upload to 1.2mb dl and 50kb dl, so checked my bt email and see ive got 4 or 5 overusage emails saying ive gone over the limit
So i ring bt again and speak to a different person, tell them whats happened and he says she shouldnt have done that and he would change it to unlimited, giving me a date for the switch over.
9 days later and im still capped? why should i suffer for bt's mistake and why am i being capped 24/7?
Update- recieved a email today and bt say its been switched over but still being capped.
In the email it says i might need to reset the router, can i reset it from the hub manager or will that delete my settings?
ive tried turning the router off and waiting 2 mins but still capped
Update 2- spoke to them again and he made me do a speedtest and then said that cause we had been changed over recently, the speeds would get better over the next week. when i know the change over is not what is affecting my speed because the speeds had dropped ever since we got the over usage emails, what a coincidence!!! now because of the change over ive got to wait 10 days before he can put a error report in.
sick of it already, wish i had stayed with virgin media. can anyone tell me if its safe to reset the router from the hub manager or will that delete my settings
Thanks
