It's great material for a comedy programme.
Every 6 to 12 months we get the same problem appearing. Our broadband connection starts to drop intermittently - for no apparent reason. The problem is resolved as soon as we use the landline telephone (incoming call or outgoing). Then 10 mins later (or couple hours later depending on luck and which way the wind is blowing!) the problem reappears.
I resign myself to the torture of having to go through the BT Call Centre questions. Even though I explain that we have had this same problem before and that the resolution only occurs when a technician checks the wiring between exchange and our house - I still have to go through the same robotic questions on filters, sockets, rebooting the Hub etc. This teeth-clenching routine is followed every time we call - and the whole story has to be repeated to the person sitting far away with an interest in only filling out boxes. Each time we finish with the same promise that someone is working on the problem and they will call back - and they don't. So, I have to call again - and go through the story again. Aaaarrrrgggghhhh!!!!
BT - you need to wake up. Improve your service support process. The current set-up is extremely poor. You should be embarrassed. Either that or sell the whole scenario to a stand-up comic......
