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HELP!!!

Spectrum
Member

on ‎10-08-2010 01:25 PM

Please does anyone know how to get BT to deal with a complaint?

 

I have been trying for the last month to get someone at BT to even understand my issues. I have spoken to numerous people, been advised numerous times that it is being dealt with and that someone would be calling me back. Yeah right.

 

I have managed to get the email address for this person who is supposed to be dealing with this and have even put my issues in writing. Yet again I have had to chase him by phone and email and when I do speak with him, he still dosen't actually understand my issues???

 

I really don't know what more I can do and can only assume the next thing I will be getting a letter asking why I haven't paid by bill. Well the answer to that is when someone has the ability to understand my issues and deal with them, I will pay for what is owed.

 

Please help.

 

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4 REPLIES 4

westmount
Member

on ‎10-08-2010 01:40 PM

I spoke to someone on live chat this morning at BT they were very unhelpful but did give me an address for making complaints, you may have already tried this but here it is anyway:

BT Durham Correspondence Centre

Providence Row

Durham

DH98 1BT

 

If I don't get a response from them I was planning on just contacting Watch Dog

 

Good Luck

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Alun
Master User

on ‎10-08-2010 02:24 PM

Hi Spectrum,

 

Sorry to hear about your issues. I have sent you a Private Message about this, you can view this by logging into the forum and clicking on the envelope in the top right.

Regards,

Alun
BT Business Support Forum Moderator

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Alun
Master User
In response to Alun

on ‎11-08-2010 10:49 AM

Thanks for the email Spectrum. This has been sent to be looked into now and I will keep you updated with any updates I receive.

Regards,

Alun
BT Business Support Forum Moderator

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Alun
Master User
In response to Alun

‎28-09-2010 11:15 AM - edited ‎28-09-2010 04:13 PM

As there has not been anything further on this I am assuming all is ok and closing the thread.

Regards,

Alun
BT Business Support Forum Moderator

Like this post, or any others? Please click on the star image on the left hand side if you do.
If you ask a question by putting up the first post in a thread and a follow-up post answers your question correctly, please let other Forum members know which post contains the correct answer by clicking on the 'Accept as Solution' button on the right hand side of the post.
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