If you are having problems with your allocated BTLB office, why not speak to one of BT's Authorised Partners?
A list of BT Partners can be found on this BT webpage:-
http://business.bt.com/bt-authorised-partners/partner-details
I represent The 3P Company UK Ltd, the only BT Partner that exclusively works with the BT portfolio (i.e. we don't promote services from other carriers).
If you would like to talk through your requirements with me, please get in touch. I can either put you in touch with one of our registered BT Resellers in your area or can help you directly - from advice through to order placement.
The following is an extract from a BT document that defines the role of BTLB and other third parties:-
Although “owned” by the BTLB on behalf of BT, BTLB customers can be contacted for sales purposes by other indirect agents engaged by BT (e.g. Indirect Partner Sales partners, resellers and Associates). Where another agent makes a sale, the customer will remain on the BTLB base for BT account management purposes.
Hope this is of some use
BT Local Business Newcastle
